Renter FAQ

How much will rent help my credit score?

It would be impossible to provide specific numbers. Credit scores are based on each individual’s unique situation. However, we do promise that renters who use the service benefit by adding positive credit history to their credit report. We offer a 100% Satisfaction Guarantee that your rent payments will appear on your credit report.

I have a question and want to speak to someone.

The best way to communicate with us is by using our trouble ticket system. You can also chat with us or give us a call at 1-877-318-7022 .

How can I complete my tenant release?

You can complete our easy e-signature tenant.

What credit bureau do you report to?

We are able to report your rent payments to TransUnion. In the future we will submit your rental payments to the other credit bureaus at no extra charge to you.

What if I'm late with rent?

Rent payments are only considered late on your credit report if rent is over 30 days late. As long as you pay rent within 30 days of due your rent is considered on time on your credit report.

How long does it take for my rent to show up on my credit report?

We submit rent data to TransUnion twice a week. We strive to be as fast as possible and most renters’ rental payments are reported to their credit report in under 7 days. In certain cases it can take over 30 days for rent payments to appear on your credit report. The timeline for when your rent payments appear on your report is decided by the credit bureaus.

How will rent appear on my credit report?

Rent will be counted as a open trade line on your credit report.

Does my landlord need to participate?

Yes your landlord or property manager must verify your rent payments each month. It’s free and easy for your landlord or property manager to verify your rental payments.

How do I verify my rent?

We verify your rent payments with your landlord or property manager each month.

Aren’t rent payments already on my credit report?

No. This is a common misunderstanding. In the past only late rent payments, usually from eviction or a lease skip-out, have been reported on credit reports.

What if I split rent?

It’s totally fine if you split rent. Just report the amount you individually pay

What if I have a spouse?

Yes your spouse can sign up, we can report you both at same residence.

Where do I pay my rent?

You pay your rent in the same manner you currently do.

What if I sublease?

That’s fine as long as the owner or property manager of your apartment building verifies your rent payments.

Why can’t I report rent to the credit bureaus myself?

A renter cannot self report his or her rent payment history. A neutral, third party verification service is required to submit rent payments to the credit bureaus.

Is there a verification fee?

We charge a low, one time verification fee of $49 and then it’s just $12.99/month to verify your rent payment each month. You will also have the option to verify past rent payments during enrollment.How do I cancel my membership?

How do I cancel my membership?

You can cancel at anytime by calling us.

What does PR Report mean?

PR mean Public Record Report.

How does PR Report work?

We simply take a contract agreement between two parties and submit this information to the State.

What's the benefit of PR Report?

Once terms are completely fulfilled in a PR Report, this information will hit all three bureaus after account closed. This will have a good impact and your credit report.

How long it takes for PR Report to show on my credit?

PR Report only shows up on your credit report 30-60 days after account is considered paid in full.

We usually reply within 24 hours except for weekends. All emails are kept confidential and we do not spam in any ways.

Contact Us

10612 S Roberts RD #2 Palos Hills IL 60465


(708) 782-2022